In accordance with Bill 25 and the Privacy Act, R.S.C. (1985), c. P-21, Danse Danse (hereinafter referred to as "we" or "us") is committed to protecting your privacy in connection with the reservation or purchase of tickets for shows or events, the purchase of merchandise, or the making of donations, whether these services are provided directly by Danse Danse or by third-party service providers as described below (taken together, “Ancillary Services”). When you access our website, https://www.dansedanse.ca/en, contact us or consent to receive e-mail messages from us, using our Ancillary Services, you agree to the terms and conditions of this Policy. The Site and Ancillary Services are also referred to, together, as the “Services”.
We have developed and implemented internal policies and procedures designed to provide adequate protection of the personal information in our possession and we review these on a regular basis;
We educate our employees about the importance of protecting personal information and we provide them with training on this topic;
We take reasonable measures to ensure that our agents, partners, representatives, and other external organizations that Danse Danse deals with comply with this Policy (e.g., Place des Arts, Ticketmaster, Donorbox, etc.).
We have a dedicated employee responsible for privacy issues. (Pierre Des Marais, reachable by e-mail at email@example.com or by telephone at 514 848.0623 / 1 855 848.0623 ext. 102.)
For the purposes of this Policy, “Personal Information” refers to any information about an individual that could, directly or indirectly, allow them to be identified, such as a street or e-mail address, telephone number, or any financial information.
We collect, use and disclose your personal information as necessary to provide our Services to you, with your consent, or as permitted or required by law. How we obtain your consent will depend on the circumstances, as well as the sensitivity of the information collected. Subject to applicable laws, your consent may be express or implied, depending on the circumstances and the sensitivity of the personal information in question. If you choose to provide personal information to us, we assume that you consent to the collection, use and disclosure of that information as outlined in this Policy.
Typically, we will seek your consent at the time your personal information is collected. Where we want to use your personal information for a purpose not previously identified to you at the time of collection, we will seek your consent prior to our use of such information for this new purpose.
You may withdraw your consent to our collection, use or disclosure of your personal information at any time by contacting us using the contact information provided in the “Contact Us” section below. Before we implement the withdrawal of consent, however, we may require proof of your identity. In some cases, withdrawal of your consent may mean that we will no longer be able to provide you with certain Services.
If you provide personal information about another individual to us, it is your responsibility to obtain the consent of that individual to enable us to collect, use and disclose their information as described in this Policy.
Depending on the circumstances, here are some types of personal information that we may collect about you:
When you purchase a ticket to a show or event, online at the box office or by phone via ticket platforms managed by our partners (Place des Arts, Club Soda, and Agence Mickaël Spinnhirny), we may collect: your name and language of correspondence; contact information such as your telephone number and your physical and e-mail address; payment method information (including your payment card number, expiry date and CVV code);
Information related to your reservation of a show or event ticket, parking or any other Services; your date of birth; your interests and preferences for arts and culture activities;
When you contact us by phone, e-mail or using an online form, we may collect: your full name, e-mail address, phone number, mailing address, the nature of your request and any other information that you provide us with;
When you subscribe to our newsletter, we may collect: your e-mail address and full name;
When you complete a survey, we may collect: your full name, e-mail address, appreciation of the show or webcast, interests, sources of information, occupation, date of birth, mode of transportation;
When you make a donation via the services of Canadon, Donorbox, and Place des Arts, we may collect: your full name, e-mail address, the amount of the donation, payment method information (including your payment card number, expiry date and CVV code);
When you make a donation or purchase via the Square service (gift certificate, promotional item, event ticket, etc.), we collect your last name, first name, e-mail address, telephone number, mailing address, transaction amount, date of birth, and payment method information (including your payment card number, expiry date and CVV code); the latter information is destroyed once payment has been made;
When you apply for a position, we may collect: your full name, physical and e-mail address, phone number, level of education, gender, marital status, whether you belong to a particular group (for equal access purposes), the résumé and presentation letter that you send.
We collect your personal information in a variety of ways through our contact points (Place des Arts box office, customer service, website, and social networks), including when you reserve and purchase a ticket to a performance or event, make a donation, use an Ancillary Service, contact customer service, fill out a survey, or respond on our social media accounts or to communications sent to you by email from Danse Danse.
We collect information from your browser when you visit our Site, including your IP address, browser type and language, access times, the content of any unsuppressed cookies your browser has already accepted from us, and the addresses of websites that referred you to our Site.
We may also use pixel tags, invisible pixels, or other similar technologies to track your use of our Site. A pixel tag is a small file placed on a web page that allows a website to perform certain tasks, including counting users who have viewed that page, or to access cookies. The information we obtain in this way allows us to tailor the services we provide to our Site visitors to deliver targeted ads and measure the overall effectiveness of our online advertising or other activities.
How we use your information
We use your personal information primarily:
To finalize reservation or purchase transactions when you buy a ticket for a show or an event presented by an Event Provider or by Danse Danse, or other Ancillary Services offered by Danse Danse;
To determine and verify your identity;
To respond to your requests for information, manage your customer account and deliver the Services purchased;
For marketing, market analysis and survey purposes;
To target your needs, interests and preferences;
To inform you of shows, events, Ancillary Services, benefits, products and goods that may be of interest to you;
To control the quality of our customer service and to prevent fraud;
For any other purpose as required or permitted by law.
Place des Arts acts as a box office for Danse Danse. Therefore, when booking or purchasing tickets, subscriptions, and packages, the user acknowledges that Place des Arts transmits to Danse Danse the personal information shared by the user. Place des Arts and Danse Danse have implemented measures to protect the confidentiality of your personal information when they are transmitted.
For the purposes of their customer relationship management, Danse Danse may also use a customer’s personal information contained in the ticketing system or collected in the course of communications with customer service, participation in a survey, interactions on social media accounts or following receipt of e-mail or SMS messages from them or when visiting their websites (including the Site). Danse Danse may also create customer profiles and manage communications with customers using a platform shared with Place des Arts and resident organizations.
In any event, we do not share, sell or distribute your personal information with or to unrelated third parties except in these limited circumstances. Personal information may occasionally be transferred to third parties who act for us for further processing in accordance with the purposes for which the information was originally collected or for purposes to which you have consented. For example, sometimes a third party may have access to your information to handle mailings on our behalf or to evaluate how best to answer a question from you or resolve a claim made by you.
Below is a list of our third-party service providers that may process your personal information:
Before disclosing personal information to a third party, we require by contract that said third party take appropriate precautions to protect that information. In such cases, we take steps to ensure that the rules set out in this Policy are followed, and require that service providers maintain the confidentiality and security of your personal information. We also require that they use your personal information only for the limited purposes for which it was provided. When our service providers no longer need your personal information for those limited purposes, we require that they dispose of the personal information.
We do not authorize the service providers to disclose your personal information to unauthorized parties or to use your personal information for their direct marketing purposes. If you would like more information about our service providers, please contact us using the contact information in the “Contact Us” section below.
Additionally, we may use and disclose your information when we believe such use or disclosure is permitted, necessary or appropriate: (a) under applicable law, including laws outside your country of residence; (b) to comply with legal process; (c) to respond to requests from public and government authorities, including public and government authorities outside your country of residence; (d) to enforce the terms of the agreements for our products and services; (e) to protect our operations; (f) to protect our rights, privacy, safety or property, and/or those of you or others; and (g) to allow us to pursue available remedies or limit the damages that we may sustain. In addition, we may transfer your personal information and other information to a third party in the event of any reorganization, merger, sale, joint venture, assignment, transfer or other disposition of all or any portion of our business, brands, or other assets.
How to Opt Out of Communications
If you no longer want to receive marketing-related e-mail from us, you may opt out of receiving such e-mail by selecting the “Unsubscribe” link at the bottom of any e-mail message you receive from us. Alternatively, if you created an online account when you registered to receive our e-mail messages, you may log in to that account and make changes to your communication preferences. You may also opt out by contacting us directly using the contact information in the “Contact Us” section below.
We will endeavour to respond to your opt-out request promptly, but we ask that you please allow us a reasonable time to process your request. Please note that if you opt out from receiving marketing-related e-mail, we may still need to send you communications about the use, modification or cancellation of certain of our Ancillary Services that you purchased.
We will use, disclose or retain your personal information only for as long as necessary to fulfil the purposes for which that personal information was collected and as permitted or required by law. If you would like more information on the periods during which your personal information will be kept, please contact us using the contact information in the “Contact Us” section below.
We have implemented a combination of material, organizational and technological means to ensure the confidentiality of the personal information that we hold, to protect such information against loss or theft and to prevent any unauthorized access, transmission, reproduction, use or amendment thereof.
Only our employees or suppliers who need to access your personal information in the course of their duties will have access to it. These employees have been trained to handle such information properly and in accordance with our security protocols and strict standards of confidentiality. We will deploy industry-standard efforts to prevent any loss, misuse, unauthorized disclosure, alteration, or destruction of information.
Despite the measure outlined above, no method of information transmission or information storage is 100% secure or error-free, so we unfortunately cannot guarantee absolute security. If you have reason to believe that your interaction with us is no longer secure (for example, if you feel that the security of any information that you provided to us has been compromised), please contact us immediately using the contact information in the “Contact Us” section below.
The personal information that you transmit to us is stored on computer servers located in Quebec, Canada, as well as in the United States, which has different privacy rules than your country. If these data are outside your country, they are subject to the laws of the country in which they are located and may be disclosed to governments, courts or law enforcement or regulatory agencies of that other country and in accordance with the laws of that other country.
Upon written request and subject to proof of identification, you may consult the personal information that we have collected, used or shared, as required or permitted by law, and/or ask that it be corrected.
You may also withdraw your consent to our disclosure or use of personal information collected.
Accessing the personal information contained in your file and rectifying such personal information is free of charge.
If you do not provide the required personal information, we will not be able to create your customer account in order to enable you carry out a transaction by phone or online, and you will have to come to our box office to complete your future purchase of tickets or Ancillary Services, or to make your donation in cash.
If you would like to close an existing costumer account, you must contact us by phone (514 848-0623) or as indicated below under “Contact Us.”
As applicable, you may be entitled to additional rights, including as a resident of the European Union, particularly under the GDPR, including: (i) the right to withdraw consent to processing where consent is the basis of processing; (ii) the right to object to unlawful data processing, under certain conditions; (iii) the right to erasure of personal information about you, under certain conditions; (iv) the right to demand that we restrict processing of your personal information, under certain conditions, if you believe that we have exceeded the legitimate basis for processing, that processing is no longer necessary, or that your personal information is inaccurate; (v) the right to data portability of personal information concerning you that you provided us in a structured, commonly used, and machine-readable format, under certain conditions; (vi) the right object to decisions being taken by automated means which produce legal effects concerning you or similarly significantly affect you, under certain conditions. To learn more about your rights under the GDPR, visit the European Commission’s page on Data Protection.
Under certain specific circumstances, we can refuse to provide the requested information to you, notably if the request is manifestly unfounded or excessive, if it would be extremely costly to provide the information requested, or if the information contains references to other individuals, cannot be disclosed for legal, security or business proprietary reasons, has been obtained during the course of an investigation of a potential breach of contract or to prevent or detect fraud, or is subject to lawyer-client or judicial privilege.
You also have the right to file a complaint with data protection authorities.
This Policy applies only to our products and services. It does not extend to any websites or products or services provided by third parties. We do not assume responsibility for the privacy practices of such third parties, and we encourage you to review all third-party privacy policies prior to using third-party websites, products or services.
Our products and services are not intended for persons under the age of 14, and we do not knowingly collect personal information from children under the age of 14. If you are a minor under the laws applicable to your place of residence (age 14 in Québec), please do not provide us with personal information without the express consent of a parent or guardian.
If you are a parent or guardian and you know that your child has provided us with personal information, please contact us. If we learn that we have collected personal information from minor children without verification of parental consent, we will take steps to remove that information from our servers.
Any comments or questions on this Policy or any access or rectification request concerning your personal information may be addressed, by e-mail or mail, to:
Mr. Pierre Des Marais
2 Sainte-Catherine Street East, Suite 200, Montreal, QC, H2X 1K4
Telephone: 514 848.0623 / 1 855 848.0623 ext. 102
Last updated: February 2023